When mediation is appropriate
Mediation can be helpful whenever a conflict has become difficult to resolve through direct conversation, but there is still room to work towards an agreement.
I provide mediation in, among others, the following situations:
- tensions or misunderstandings within the family
- conflicts between neighbours
- disagreements between business partners or other professional relationships
- conflicts between healthcare professionals and patients
- tensions between schools and parents
What I can offer you
I provide a calm, safe and confidential space in which people can have a difficult conversation. As a neutral third party, I facilitate the process without taking sides or deciding who is right. I pay attention both to what is being said and to what may be underneath it: concerns, needs, interests and expectations.
Concretely, I can:
- bring structure and clarity to a difficult conversation
- help make different perspectives and underlying concerns visible
- create space for each person to be heard and understood
- help keep the conversation constructive when emotions run high
- support the development of clear, workable and sustainable agreements
How a mediation process works
A mediation process unfolds in several steps, each tailored to your situation and pace:
- Introduction: we explore together whether mediation is the right step for you
- Exploration: we map out what is going on and clarify the questions, concerns, interests, and expectations involved
- Dialogue: we create space for each person to speak, listen and explore what lies beneath the positions
- Solutions: we identify possible ways forward and work towards agreements that are workable for everyone involved
- Agreements: I help to clearly and thoroughly document the agreements reached
The agreements are recorded in a formal settlement.
Throughout the entire process, I safeguard confidentiality, neutrality and a balanced space for both parties.
